1. Introduction
EJ Carpentry & Maintenance (we, us, our) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our website and services. By accessing our website or submitting an inquiry, you acknowledge and consent to the handling of personal information as set out in this Policy. Nothing in this Policy is intended to limit your rights under applicable law.
2. Scope and Who This Policy Applies To
This Policy applies to personal information we handle about website visitors, prospective customers and customers in Australia. It does not apply to information that is anonymised or de-identified so that it is no longer reasonably capable of identifying an individual.
3. Key Definitions
- Personal information: information or an opinion about an identified individual, or an individual who is reasonably identifiable.
- Sensitive information: includes information about health, biometric data, racial or ethnic origin, political opinions, religious beliefs, sexual orientation and criminal records. We do not seek to collect sensitive information and ask that you refrain from sending it to us.
- De-identified: information that has been processed so that individuals are no longer reasonably identifiable.
4. What We Collect
We do not use cookies, analytics tags or advertising trackers on our website.
We collect personal information only when you choose to provide it, primarily through our inquiry form or direct contact (email or phone). Typical categories include:
- Identification and contact: name, email address, phone number, suburb/service area.
- Service information: the service you select from a dropdown (e.g., decking, timber ceilings & walls, maintenance, second-fix carpentry, or other), preferred timing, budget considerations (if disclosed), and any additional details you provide in free-text (including optional photos). Please avoid providing sensitive information.
- Communications: records of communications between you and us (e.g., emails, call notes, quotes, and job scheduling details).
5. How We Collect Information
- Directly from you when you submit our inquiry form or contact us by email or phone.
- Automatically by infrastructure providers (e.g., web hosting), which may collect limited technical data in server logs such as IP address, user-agent, date/time and pages requested. We do not use this information for tracking or profiling; it is used by providers for service operation and security.
6. Legal Basis and Purposes of Use
We collect, hold, use and disclose personal information where reasonably necessary for our functions and activities, including to:
- Respond to inquiries, provide quotes, schedule site visits and deliver our services.
- Communicate with you about your request, project options, scheduling and service updates.
- Operate and improve our website and business processes (quality assurance, record-keeping, training and safety).
- Comply with legal obligations, manage risk, prevent misuse or fraud, and exercise or defend legal claims.
We may also use de-identified, aggregated information for business analytics and service improvement. We will not re-identify de-identified information.
Where required, we will seek your consent. Otherwise, we rely on the necessity of the information for our functions and activities and your reasonable expectations (including any secondary use that is related to the primary purpose and within your reasonable expectations), or use/disclosure that is required or authorised by law.
7. Direct Communications
We may contact you about your inquiry, quotes, works scheduling, safety notifications and closely related service updates. You may opt out of non-essential communications at any time by contacting us.
8. Disclosure of Personal Information
We do not sell your personal information. We do not share it with third parties for their own marketing purposes. We may disclose information:
- Service providers engaged to support our operations (e.g., website hosting such as GitHub Pages or similar, email hosting, data storage, IT support) who are subject to confidentiality obligations and permitted-use restrictions.
- Professional advisers (e.g., legal) where reasonably necessary to obtain advice or manage disputes.
- Regulators and law enforcement where required or authorised by law, court/tribunal order or to protect our legal rights, safety or property and that of our customers or the public.
9. Publishing, Testimonials and Project Media
We do not publish your personal information publicly without your express consent. With your permission, we may publish testimonials and limited project details. We may also publish de-identified project descriptions or images that do not reasonably identify you, your address or other personal information.
10. Cross-Border Disclosure
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that the recipient will handle the information in a manner consistent with the APPs (e.g., contractual safeguards). By communicating with us and using our website, you consent to such overseas disclosures as necessary for the purposes described in this Policy.
11. Data Storage and Security
We implement reasonable administrative, technical and physical safeguards to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure. If you create or transmit files to us (e.g., photos), you are responsible for ensuring you have the right to provide them and that they do not contain sensitive information you do not wish to disclose.
12. Retention and De-Identification
We retain personal information for as long as reasonably necessary for the purposes described in this Policy (including record-keeping, warranty/defect liabilities and legal obligations). When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with our retention practices and applicable law.
13. Data Breaches
In the event of a data breach involving personal information, we will assess the circumstances promptly. Where the breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988 (Cth).
14. Your Choices and Rights
- Access: You may request access to personal information we hold about you.
- Correction: You may request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.
- Opt-out: You may opt out of non-essential communications at any time.
To exercise these rights, contact us using the details in Section 18. We may need to verify your identity before fulfilling a request and may charge a reasonable fee to cover administrative costs where permitted by law. If we decline a request, we will provide reasons, subject to legal restrictions.
15. Children
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so that we can take appropriate steps.
16. Third-Party Sites and Services
Our website may include links to third-party websites and platforms (e.g., Instagram, Google). Those third parties are responsible for their own privacy practices, including cookies and tracking. We encourage you to review their privacy policies. We are not responsible for the privacy or security practices of third-party sites or services.
17. Cookies and Analytics
We do not place cookies, analytics tags or advertising trackers on our website. Our hosting providers may maintain server logs for operational and security purposes (see Section 5). We do not use server logs for behavioural tracking or profiling.
18. Contact, Access/Correction and Complaints
EJ Carpentry & Maintenance
Perth Metro, Western Australia
Phone: 0406 560 725
Email: info@ejcarpentry.com.au
If you have a question, request or complaint about our handling of personal information, please contact us. We will acknowledge your query and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
19. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on this page and revise the “Last updated” date above. Your continued use of our website after any update constitutes acceptance of the updated Policy.
20. Important Notices and Disclaimers
- No legal advice: This Policy is provided for transparency and does not constitute legal advice. It operates alongside, and is subject to, applicable law (including the APPs).
- Your responsibility: Do not submit sensitive information unless necessary and requested; remove metadata from images before sending if you are concerned about location or other embedded data.
- Precedence: If any provision in this Policy conflicts with mandatory law, that law prevails to the extent of the inconsistency; the remainder of the Policy continues in effect.
21. Inquiry Form Specific Disclosures (Transparency Statement)
When you use our inquiry form, you consent to our collection and use of the following fields for the purposes described in Section 6:
- Name (required)
- Email address (required)
- Phone number (required)
- Service category selected from the dropdown (required)
- Additional information you choose to provide (optional free-text and optional attachments)
We may use this information to contact you, assess your job, provide quotes, schedule works, manage records, and improve safety and service quality. We do not sell your information. We do not publish your personal information without your consent. We may publish de-identified project information or images that do not identify you.